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COMPLIANCE WITH STATUTORY CONSUMER PROTECTION PROVISIONS

HOMEMAKERS adheres to the provisions of Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 (“the Act”). Chapter VII of the Act provides protection to consumers and the provisions of the Act relevant to commercial transactions that may be effected on the HOMEMAKERS website, as well as the information required in terms of the Act, are provided for your reference.

Return of products or cancellation of service agreements

HOMEMAKERS shall, subject to the exclusions provided for below and the provisions relating to any return of products or cancellation of a service agreement, allow the return of products or cancellation of a service agreement, within seven days of the date of receipt by you of the products or the conclusion of an agreement to provide services. Exclusions from return of products or cancellation of service agreements.

The provisions of this agreement relating to the return of goods and cancellation of any agreement to provide services shall not apply if:

  • any products and services are acquired by auction
  • the supply of products which comprise foodstuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer
  • to services which commenced with the customers consent, (either express or implied) prior to the expiry of the seven day period
  • where the price of the products or services depends on fluctuation in financial markets beyond the control of HOMEMAKERS
  • where the products are personalised or made to the customers specifications
  • where the products are perishable or will expire rapidly
  • where the products by reason of their nature cannot be returned
  • if audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken
  • the sale of reading material in whatever form
  • the provision of any gaming or lottery services
  • the provision of accommodation, travel, transport, catering or leisure services if HOMEMAKERS or its agents or suppliers undertake to provide these services on a specific date or within or for a specific period
  • Any software whether open or not

Customer’s obligations on return of products and services

If a customer cancels any transaction in respect of which delivery of the products or services (to the extent that the may be returned) have been delivered, within seven days of the receipt of the products or services, the customer shall return to HOMEMAKERS or it’s authorised agents, the products, undamaged in any manner, together with all packing materials and documentation delivered by HOMEMAKERS or its agents, to the customer as well as a written indication of the customers choice to cancel the transaction.

The customer shall refund to HOMEMAKERS all direct expenses incurred by HOMEMAKERS or it’s authorised agents, in the delivery of the products and services ordered by the customer, as well as the direct expenses incurred by HOMEMAKERS or it’s authorised agents in accepting return of the products and cancellation of the provision of services, arising as a result of the return of the products or cancellation of the services ordered by the customer.

HOMEMAKERS’s obligations on return of the products and services

Within thirty days of return of the products or receipt of notice of cancellation of the agreement to deliver services, HOMEMAKERS or it’s authorised agents shall refund to the customer any amounts paid by the customer less any amounts due by the customer to HOMEMAKERS as provided for above.

Disclosures in terms of section 43 of the Act: The following information is made available to you in compliance with Section 43 of the Act.

Full name and legal status of website owner: HOMEMAKERS is the trading name and is wholly owned by HOMEMAKERS Fair (Pty) Limited (registration number 85/00669/07) a company duly incorporated in terms of the company laws of South Africa.

Directors: H. Louw, R. Abrahamse, W. Greef, J.H. Leyden, G.B. Swanepoel, R. Louw

Registered Office: PO Box 57373, Springfield, 2137

Physical Address: First Floor, Block G, Infinity Office Park, Robin Close, Meyersdal, Johannesburg, South Africa

Telephone Number: 086 111 HOME

Website address: www.homemakersonline.co.za

E-Mail address:

Self regulatory or accreditation body: NA

Address for service of all legal documents: First Floor, Block G, Infinity Office Park, Robin Close, Meyersdal, Johannesburg, South Africa

Description of Services: HOMEMAKERS provides access to a variety of products and services that may be purchased online all of which are, or will be, described on the HOMEMAKERS website.

Price of goods: Prices are displayed in the website and are subject to HOMEMAKERS rights in respect of any mis-pricing stipulated in the clause dealing with Invitation to do business above. All prices of products and services displayed on the HOMEMAKERS website are inclusive of Value Added Tax.

Payment: Payment terms and manner of payment are stipulated in the clause dealing with payment above.

Terms and conditions governing this agreement: The full Terms and Conditions applicable to the access and use of the services provided on the HOMEMAKERS website and any amendments thereto, shall at all times be available on the Website, save to the extent that they may be varied in writing by the parties. These terms may be accessed on this Website, downloaded and stored, or reproduced at any time.

Delivery of products or services: The anticipated time of delivery of any products or services, purchase using the HOMEMAKERS website shall be indicated at the time that any order is accepted by HOMEMAKERS.

Dispute resolution: To be inserted

Privacy and Security: The provisions governing Privacy and Security are provided for under the clause Privacy and Security above.

Minimum duration of Agreement: There shall be no minimum duration of agreements entered into between users and registered purchasers to use the HOMEMAKERS website. All agreements shall endure indefinitely subject to either parties’ rights to terminate the agreement. The termination of the agreement by either party shall be without prejudice to any rights between the parties existing at the time of the termination, which shall endure beyond the date of termination.

HOMEMAKERS CONTACT INFORMATION:
Tel: 086 111 HOME (4663)

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